Processing Time

• All orders are processed within 2–5 business days.

• Custom or embroidered items may require additional time, depending on the complexity of the design. We will notify you of estimated dispatch dates when confirming your order.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

Delivery Options (UK)

• Standard Delivery (3–5 working days) – Sent via Royal Mail or trusted courier services.

• Express Delivery (1–2 working days) – Available at an additional cost, depending on your location.

• Free Shipping Offers – Where applicable, minimum order requirements will be clearly stated on our website.

International Shipping

• We currently deliver to selected international destinations.

• Delivery charges and times vary by location and will be displayed at checkout.

• Customs duties, import taxes, and any additional fees are the responsibility of the customer.

Order Tracking

• Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delays

• While we make every effort to deliver your order on time, delays may occasionally occur due to courier issues, weather conditions, or high seasonal demand.

• We will keep you informed if we anticipate any delays.

Undeliverable Packages

• If an order is returned to us due to incorrect address details provided by the customer, re-delivery charges may apply.